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  • Are you passionate about working directly with nternational customers and immediately impacting their success? Keen to develop a career combining using your Japanese and English language skills and experience working with web technologies? Interested in learning about our client's unparalleled range of innovative online video technologies, used by some of the world's best known Media , Publishing, NGO and corporate organisations ? If so, why not read on ? Our globally renowned online media technologies client is currently looking for an exceptional person to join their Customer Support team providing efficient and accurate technical assistance to ensure complete customer satisfaction for our growing customer base of online video publishers. The ideal candidate is a dedicated problem solver, passionate about rich media technologies, and a proven customer advocate. Our client is looking for an Engineer who is highly motivated with strong technical experience, excellent written and verbal communication skills and high enthusiasm for customer success. Responsibilities will include working directly with Japanese and English speaking customers via phone and email to respond to technical issues, providing escalated technical and triage support for other team members, and actively contribute to our online community and knowledge database for up-to-date customer information and solutions. The new engineer will also work closely with our client's Engineering, Product Management and QA teams in the US, Japan and Australia to increase customer satisfaction by providing critical feedback and assistance for product enhancements. As a member of Customer Support, the candidate will be part of a Global team interacting closely with Support offices in the US, Europe and Japan, as well as with customers around the world. Working for our client will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video. Qualifications and Required Experience *University degree in a technical discipline. *At least one long-term work experience in online technical problem solving and technical support for developers. *Excellent communication skills and strong customer focus *Proven analytical / problem solving ability *Ability to communicate technical concepts clearly and effectively, both written and oral *Demonstrated ability to lead and manage initiatives to completion. *Proven ability to work with the team to quickly and calmly resolve technical issues. *Demonstrated ability to learn new skills quickly. *Ability to work independently and as a part of a team. Independent, remote work is especially important as our client plans to return to 100% office work from July 2021 due to the ongoing COVID19 situation. *Required to be flexible, detail oriented and organized with the ability to multitask. *On-call availability *Flexible schedule, including evening, weekends and a rotating on-call shift *Fluent in Japanese and English. The balance of support is 60% English and 40% Japanese speaking so strong written and spoken language skills are required in each language. Technical Experience required/beneficial *Solid understanding of internet technologies including browsers, networking, firewalls and proxy servers. *Strong technology background with a comprehensive knowledge of Internet, Mobile and Digital Online Media technologies. *Strong familiarity and experience with at least one Front-End programming language such as JavaScript, HTML or CSS. *Familiarity or working knowledge of Java and /or experience in Android development is preferred but not essential. *Knowledge of Rich Media applications and Mobile SDK development or testing. *Familiarity working with REST APIs and supporting developers with API integrations. *Any online video applications or ad serving experience is beneficial ( VAST , VPAID, VMAP) *Any experience with Objective-C, PHP, Bash etc… In return our client can offer a brilliant long-term working environment within a thriving online video technologies company, recognised as a world leader in their sector. Our client recognises success and performance and can offer a welcoming, friendly, international working environment in which every employee can be given the opportunity to reach their full potential. The position will be based in the long-term in our client's central London office in a vibrant and creative part of the city. Our client can also consider candidates who may be based in France or Spain.

  • Are you willing to relocate to Barcelona- Spain? And are you passionate about Marketing technology and Online Advertising? Read on… My client is providing exceptional and exclusive customer service to several clients around the world! What you'll do Identify and apply the appropriate advertising solutions through an active collaboration with Media, Digital Marketing, and Online Advertising Agency Partners. Identify clients' needs Communicate with Agencies proactively, via phone and email, and implement creative ways to improve our Agency relationships Provide strategic advice and help Agencies get the best ROI on their clients' advertising investment by working closely with them in a consultative role. Requirements: Candidates should have a valid European work permit You are a Danish speaker (native level) 1 Years of experience in advertising or building PPC Campaigns Customer orientation. Knowledge of internet connectivity and troubleshooting Knowledge of Google products such as AdWords, AdSense or YouTube Good understating and be capable of effectively handling customer desires and objection Benefits Competitive Salary Relocation Package: Flight Ticket & Accommodation 3 weeks of intense introduction training on Google AdWords and specific sales training. A permanent presence of coaches who will facilitate your personal and professional development Established career path to grow within the project If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application; however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you willing to relocate to Barcelona- Spain? And are you passionate about Sales and identifying new opportunities to develop the business? Read on… My client is providing exceptional and exclusive customer service to several clients around the world! What you'll do Build long-term business relationships between clients and business companies through a mixture of inbound and outbound phone/email activities. Make outbound customer calls to promote and sell our service Identifying new clients' needs will be one of your main tasks. Ability to provide options and outline features or products and services. Knowledge of internet connectivity and troubleshooting Be familiar with a delightful range of products and services Reporting to other levels of the business and be in communication with colleagues to improve the services. Requirements: Candidates should have a valid European work permit You are a German speaker (native level) 1 Years of experience in call calling, outbound sales, and KPIs. B2B experience. Knowledge of internet connectivity and troubleshooting Good understating and be capable of effectively handling customer desires and objection Benefits Competitive Salary Relocation Package: Flight Ticket & Accommodation Continuous training and certifications within Google products A permanent presence of coaches who will facilitate your personal and professional development Established a career path to grow within the project. If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application; however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Are you willing to relocate to Barcelona- Spain? And are you passionate about Marketing technology and Online Advertising? Read on… My client is providing exceptional and exclusive customer service to several clients around the world! What you'll do Identify and apply the appropriate advertising solutions through an active collaboration with Media, Digital Marketing, and Online Advertising Agency Partners. Identify clients' needs Communicate with Agencies proactively, via phone and email, and implement creative ways to improve our Agency relationships Provide strategic advice and help Agencies get the best ROI on their clients' advertising investment by working closely with them in a consultative role. Requirements: Candidates should have a valid European work permit You are a Danish speaker (native level) 1 Years of experience in advertising or building PPC Campaigns Customer orientation. Knowledge of internet connectivity and troubleshooting Knowledge of Google products such as AdWords, AdSense or YouTube Good understating and be capable of effectively handling customer desires and objection Benefits Competitive Salary Relocation Package: Flight Ticket & Accommodation 3 weeks of intense introduction training on Google AdWords and specific sales training. A permanent presence of coaches who will facilitate your personal and professional development Established career path to grow within the project If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application; however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you willing to relocate to Barcelona- Spain? And are you passionate about Marketing technology and Online Advertising? Read on… My client is providing exceptional and exclusive customer service to several clients around the world! What you'll do Identify and apply the appropriate advertising solutions through an active collaboration with Media, Digital Marketing, and Online Advertising Agency Partners. Identify clients' needs Communicate with Agencies proactively, via phone and email, and implement creative ways to improve our Agency relationships Provide strategic advice and help Agencies get the best ROI on their clients' advertising investment by working closely with them in a consultative role. Requirements: Candidates should have a valid European work permit You are a Danish speaker (native level) 1 Years of experience in advertising or building PPC Campaigns Customer orientation. Knowledge of internet connectivity and troubleshooting Knowledge of Google products such as AdWords, AdSense or YouTube Good understating and be capable of effectively handling customer desires and objection Benefits Competitive Salary Relocation Package: Flight Ticket & Accommodation 3 weeks of intense introduction training on Google AdWords and specific sales training. A permanent presence of coaches who will facilitate your personal and professional development Established career path to grow within the project If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application; however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

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